Which three measurements give the best sense of a
company's health? Whether you're talking to the business owner of a multi-site, multi-national organization or the owner of a corner store, there are three critical measurements that denote the overall health and well-being of any organization: employee engagement, customer satisfaction, and cash flow. Effective consultants should be asking questions of their prospects and clients around these three key issues.
No company, small or large, can remain competitive in its chosen market without employees who believe in the mission and know what they need to do to achieve it. That's why it is critical to measure the level of employee engagement at least once a year ... anonymously. And we're talking about more than finding out if they like the coffee in the employee lounge. In fact, that question shouldn't be anywhere near an employee survey! The categories of evaluation should revolve around: