Great consultants ask good questions!
Which three measurements give the best sense of a company's health? Whether they're talking to the business owner of a multi-site, multinational organization, or the owner of a corner store, there are three critical measurements that denote the overall health and well-being of any organization: employee engagement, customer satisfaction, and cash flow.
No company, small or large, can remain competitive in their chosen market without employees who believe in the mission and know what they need to do to achieve it. That's why it is critical for all companies to measure the level of employee engagement at least once a year ... anonymously. And they should be looking for more concrete information than finding out if they like the coffee in the employee lounge. In fact, that question shouldn't be anywhere near an employee survey! Stack that question against the wealth of information available if they’re asked questions about: